Most precision operators have checklists to insure that the critical activities, conditions, events and resources are in place, fully functioning and properly executed.  Would you want to fly on an airplane, submit to major surgery, live near a nuclear reactor or even drive your next rental car without the confidence that the responsible crew or […]

IT’S ABOUT YOUR PEOPLE. So, McKinsey & Company has been conducting on-going research for several years into understanding what builds differentiated advantage in creating customer value, loyalty and superior experience.  In their latest series of white papers and articles published in March 2016, McKinsey comes at this crucial question from several different angles but consistently with a common […]

By Tom O’Shea, CMC  Organizational Agility Practice Leader For those of us who enjoy watching and occasionally playing golf … we have a new image for the AGONY OF DEFEAT … Jordan Spieth in despair on the 12th hole of the Masters Golf Tournament in Augusta, Georgia last week.  It was very painful to watch […]

By Tom O’Shea, CMC, Organizational Agility Practice Leader A few weeks ago, I had a very special opportunity that refilled my enthusiasm tank for promoting real, authentic leadership.  Have you ever had the privilege of working with someone who fully exemplified the kind of role model leader that the heavy weights in leadership literature write […]

MAY YOU LIVE IN INTERESTING TIMES … has always been a favorite phrase of mine as I have always taken it to mean … should you be so lucky as to live in active, dynamic and expansive times.  While many of us have attributed this as an old Chinese proverb, it turns out to really […]